Returns & Exchanges
At MATIERE PREMIERE, we strive for complete satisfaction with our olfactory creations, offering a flexible return window for items in their original, unopened condition. If your fragrance is not a perfect match, you may return or exchange it within 14 days of delivery.
Initiate Your Request
Contact our client service team with your order number and reason for return to receive a pre-paid shipping label and return authorization.
Secure the Fragrance
Place the product in its original packaging, ensuring the protective cellophane seal remains intact, and pack it securely in the original shipping box.
Ship the Parcel
Affix the provided return label to the outside of your package and drop it off at any authorized courier location.
Quality Inspection & Refund
Once our warehouse confirms the item is unopened and undamaged, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing