Frequently Asked Questions
Everything you need to know about our olfactory creations and services.
What is the concentration of MATIERE PREMIERE fragrances?
All our fragrances are formulated as Eau de Parfum, crafted with high concentrations of natural ingredients to ensure exceptional sillage and longevity on the skin.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your ingredients sustainably sourced?
Sustainability is at the heart of our process. We prioritize natural ingredients sourced through ethical supply chains and even grow our own organic Centifolia Rose and Tuberose in Grasse.
Can I return a fragrance if I am not satisfied?
We offer a 14-day return policy for unopened and unused products in their original packaging. We recommend purchasing a discovery set first to find your perfect scent.
Are your products vegan and cruelty-free?
Yes, all MATIERE PREMIERE products are vegan and we never test on animals, adhering to strict European cosmetic regulations.
How should I store my perfume to maintain its quality?
To preserve the integrity of the natural raw materials, store your bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations.